- Q:Can you provide detailed model selection advice for our machine or device?
A: Of course, we can provide our product catalogue, drawings, data and application manual, meanwhile, we have professional engineers can provide a specialized technical explanation along with your package.
- Q: Whats your company’s main products?
A: Servo spindle motor, PMSM, built-in rotor and stator, vector motor, motorized spindle, spindle drive, Multi-axis servo drive, five axis VMC.
- Q: Do you have products in stock?
A: Our products are manufactured according to your order requirement, we have some normal products in stock, but not include some abnormal models.
- Q: What’s the delivery time?
A: It usually takes about 15 working days for servo motor and drive, about 30 days for motorized spindle, but the exact delivery time might be different for different orders.
- Q: Can I choose the different brake to the motors?
A: Yes, you can choose the different kinds of brake or without brake.
- Q: How does your factory do regarding quality control?
A: CTB strictly obey PPAP (Production Part Approval Process) and we have professional quality team for quality assurance and control, every product will be fully assembled and carefully tested before it’s packed for shipment.
- Q: How about your warranty terms?
A: 3 years warranty time, regarding export products, we can offer 24 hours online technical consultation and we also can dispatch our applying engineers for maintenance and installation. We offer different warranty time for different products.
- Q: Will you deliver the right goods as ordered? How can I trust you?
A: Yes, we will. CTB is a listed national high and new technology enterprise in China, also the largest servo spindle motor manufacturer in China, The core and foundation of our company culture is honesty and credit. We have cooperated with more than 20 countries’ factories and agents.